Privacy Policy

Last updated: [DATE]

Velori ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit shopvelori.store or make a purchase from us, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following personal information:

  • Contact details — name, email address, phone number, delivery and billing address
  • Order information — products purchased, order history, payment confirmation (we do not store full card numbers)
  • Account information — if you create an account or subscription
  • Technical data — IP address, browser type, device information, and cookies collected via the Site
  • Communications — messages you send us via email, chat, or contact forms
  • Marketing preferences — if you opt in to email or SMS marketing

2. How We Collect Information

We collect information when you:

  • Browse or make a purchase on our Site
  • Create an account or subscription
  • Sign up for our newsletter or SMS list
  • Contact our support team
  • Interact with our ads or content on third-party platforms (e.g. Meta)

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order, account, or enquiries
  • Send marketing communications (only where you have opted in, and you may unsubscribe at any time)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers who help us operate our business (e.g. Shopify, payment processors, shipping carriers, email/SMS platforms, review platforms such as Ali Reviews)
  • Advertising platforms (e.g. Meta) for marketing purposes, in accordance with your cookie and marketing preferences
  • Legal or regulatory authorities, where required by law

Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.

5. Cookies

Our Site uses cookies and similar technologies to improve your browsing experience, remember your preferences, and support advertising and analytics. You can control cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, using secure platforms and industry-standard practices. However, no method of transmission over the internet is completely secure.

7. Your Rights

Under the Privacy Act, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Opt out of marketing communications at any time
  • Lodge a complaint if you believe we have mishandled your information

To exercise these rights, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Children's Privacy

Our Site and products are not intended for individuals under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

10. Contact Us

For privacy-related questions or requests, contact:

Email: support@shopvelori.store